Process Improvement & Scaling
Rebuilding the operating workflow of a growing company
Prestige Development Group
I rebuilt the company's workflow and documentation foundation so people could find information, understand ownership, and follow repeatable processes.
200+ SOPs · 70+ employee onboardingsThe challenge
Work moved through disconnected conversations, files were duplicated or hard to locate, and important people processes relied too heavily on individual memory.
My role
I examined how work actually moved across the company, then created one practical structure across communication, project tracking, documentation, and employee processes.
What I did
- Rebuilt workflows across Slack and Asana
- Restructured Google Drive and removed duplicate files
- Created intuitive access paths for shared documents
- Documented recruiting, onboarding, and offboarding
- Created SOPs for every required step in public tender processes
What changed
- A clearer source of truth
- Repeatable employee and operational processes
- Faster access to the right documentation
- A stronger foundation for future team growth
A system only helps if people can understand and maintain it. The goal was not more documentation. It was less uncertainty.
What this experience reinforced